Everything was great. Friendly staff. Service didn't take too long, the customer waiting area was clean. And Im sooo glad there were outlet plugs for devices. I was able to plug in my laptop and work while getting my car serviced
The repair parts didn't come in the next day which was Friday, but we did get a very nice loaner car on Thursday. We were planning to leave town as soon as the repair was done.. The parts did come in on Monday, but the Volt specialist was very busy and scheduled to be off on Tuesday. Although Jarrett, my service advisor,, didn't tell me, I feel pretty certain that he played a role in getting the Volt tech. to stay after normal hours to get the repair finished on Monday.
It was fine - my car overheated shortly after I left but it was a very hot day and I had traveled about an hour and a half away so I'm reserving judgement on the service department unless the issue presents itself again. I was not pleased with the wait area - it's in one big room with every sales associate and people were intermittently wearing masks. One gentleman waiting wasn't wearing a mask at all despite it being mandated in Kansas City. I waited outside on a bench because I do not feel comfortable being in a indoor closed circulation system with people for an hour +, especially if masks are being utilized so poorly.