Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (816) 533-3385 so we can work towards a resolution.
Your satisfaction is important to us, so we want to sincerely thank you for choosing Van Chevrolet Cadillac and we hope to see you again soon! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Super friendly staff. Anxiety free. Brought my car in, they set me up with a loaner with no hassle. Had a hiccup with a back ordered part but they called me to let me know any etas, or updates they had on it. Great communication, best dealership I’ve been to.
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Hi, your wonderful feedback and rating mean a lot to us. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Van Chevrolet Cadillac!
Initially, it took 45 minutes to get checked in for a 8am appt - shouldn't take that long to drop off for an appt. I told service check in I only wanted the SRS codes read on my 2010 GMC Yukon with no work done w/o approval. Came back to dealer to pick up my truck and found I was charged $288 dollars for two hours of service work - they took out the center console to clean a connector. I know it takes about 5 minutes to read DTC codes as I have a reader myself. I brought the car to the dealer as I thought the dealer would have a more advanced diagnostic tool, but it provided the same information I already knew coming into the dealership. Also felt the service check out person was indifferent to our concerns when I checked out. We have started our new vehicle search and this experience has ruled out Van as a dealership option for a new car or any future service work.
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. If you are willing to give us another chance, please reach out to us at (816) 533-3385 to speak to our manager directly.