It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Jarrett Rash is amazing with his follow up and keeping his customers informed as to the status of their vehicles. The service, however, seems to be lacking. I brought my vehicle in due to the check engine light being on and after having my vehicle for a week I drove for less than an hour and the check engine light is back on again. This doesn't seem right to me considering I paid over $500 to fix this issue.
The car was fixed and due to the problem it was all paid for my the extended warranty. It was at no cost to me. This made my year!!! I was treated like a queen with a loaner so that I could continue to work while my vehicle was in the shop. And I was updated often to the progress on my vehicle!!!
I always bring my Terrain in for oil Change & any other services it may need .I always deal with Jared, he is always good & kind about explaining everything . I will not deal with any one else but him ..
Our vehicle was dropped off on Tuesday morning by 8 am. It didn't get looked at until Friday. The part was in stock and we still didn't it back until Monday. All this occurred with having an appointment. I am very unhappy with how long it took to get the repair completed.
Everything appeared to be great. The tire rotation didn't go quite right as three hours after leaving the service I received a tire warning and message to have tire pressure sensor repaired. Brought the car back in and technician recalibrated all four wheels and supplies the missing stem covers. Work was done quickly and in receiving bay. First time for this.
Hi, we're happy you found Brendan to be so supportive during your experience here at Van Chevrolet Cadillac. He takes great pride in helping his clients! Please let us know if there is anything else we can do for you; we are more than happy to help!