We're glad to hear you found our staff was so knowledgeable and helpful! We strive to build lasting relationships with our customers. Should you ever have any questions please don't hesitate reaching out to our team. Thank you for the kind words in regards to your experience. We hope you have a wonderful day!
Thank you for choosing us to purchase your new Malibu. We appreciate your positive review about your recent experience with us! Our goal here at Van Chevrolet is to build lasting relationships with our customers. If you ever have any questions please don't hesitate reaching out to one of our team members. Have a great day!
Our staff is committed to providing each of our clients with the best automotive experience! Thank you for choosing us and we hope that you enjoy your new Malibu. We look forward to a long lasting relationship.
Thank you for the kind words. Our staff is committed to providing each of our clients with the best automotive experience! Malik is definitely an asset to our company and to our customers. Should you need anything in the future please don't hesitate to reach out to one of our yeam member. Thank you for being a loyal Van customer.
It is great to hear everything was done quickly and to your satisfaction! Andrew is new to our team but seems to do a wonderful job at assisting our customers. He will appreciate this feed back. Thanks again for taking the time to leave us this information about your recent visit. Take care!
I want to apologize for not cleaning that area up after filling it with oil. I completely agree with you that it should go without saying taking a few minutes to wipe down the area makes a tremendous difference and shows we care about taking car of our customers vehicle while in our possession. I will speak with the service tech you worked on your vehicle and make sure he understands that impression he left by not taking a few minutes to clean up his work makes a hugh difference in how a customer feels about their service visit.
Thank you for pointing it out to me and I will get it corrected.
We're glad everything was completed quickly and to your satisfaction! Kyle is a definite asset to our team. Should you need any assistance in the future don't hesitate reaching out to him. in fact anyone of our dedicated staff will be happy to help you. Thank you again for the kind words.
The check in guys were kind of moody and seemed bothered by answering a few simple questions concerning my car.. But the guy who checked me out at the counter was really nice and extremely helpful.. thank you
Thank you for sharing this information with us. We always look for ways to improve and better assist our customers. Your satisfaction is very important to our team. I will share your comments with our Service eManager as well. Should you ever need any assistance please reach out to us. Thank you again for your business.
Thank you for your response we do have good people working here. Malik is a definite asset to our company. We, appreciate your feed back and your business. If we can assist you with anything in the future please don't hesitate to contact one of our Team Members.
I'm very sorry to hear that we slipped and didn't follow our process 100%. We take a lot of pride in making sure our customers are 100% satisfied with their service experience and I promise to see how are system failed you.
Once again sorry for the inconvenience.
Thank you for letting us know that Tyler,
Samir is one of our veteran sales associate and does a great job for his customers. I know he will take good care of you in the future but if he is every not available please feel free to ask for me.
Thank you for your trust and business,
I really like the new service guy I got. He got me into a excellent loaner car loved it. He kept me updated on what was going on ,helped carry my stuff to my truck when I picked it up. And he answered all my questions and took time to explain stuff to me. Thanks Kyle excellent job. Keep up the good work . I will definitely be back when needed
Thank you for the wonderful comments in regards to your experience with us. Kyle is definitely an asset to our company. I will share these comments with him and our team.
If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Kenton, we really appreciate your feedback! Kyle is one of our best. If you have any further questions, please give us a call. We're always happy to help! Thank you for the kind words.
Van Chevrolet Team
I took my 2018 suv in for its first service oil & filter change & tire rotation as I had poor service with ford I make it a practice to mark one wheel to see if it indeed had been rotated and sure enough they did not rotate them .I asked the man that took me back to my car if they rotated the tires ? He said yes I then showed him my mark and said no they had not how do I know that they even changed the oil or filter?????????
I spoke with you on Saturday and expressed how sorry I was and how embarrassed I was with what happened. And I told you I would address it on Monday but I wanted to make sure they got everything corrected at that moment on Saturday, as we did. And I kept my promise to you and addressed the situation on Monday with my service director and the shop foreman. I can't promise it will never happen again at my dealership but I can promise everyone is aware of what action will be taken if it ever happens again. I truly was embarrassed on Saturday and have taken steps to make sure every employee understands the process in place and what's expected when dealing with our customers.
I do hope you give us another try so we can begin to earn your trust back.
The staff is very knowledgeable about the service I needed for my car. Did not try to sell me something I did not need. Staff was very courteous and friendly. I would highly recommend their service to anyone.
Dixie Sevin, we're happy you found our staff to be so supportive during your experience here at Van Chevrolet. Malik does a great job taking care of our customers. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Van Team
Matthew, we really appreciate your feedback! Kyle joined our team a few months back and does an amazing job with his clients. Harvey has been with us a few years and is a very hard worker. I will share your comments with both him and Harvey. We are always more than happy to assist you if anything else comes up. Take care!
I made my appt with only about an hour to get my oil change done and when I got there the service Dept was a little behind schedule. But they understood my time constraint and made sure they got me in and out in that hour! They are always amazing to work with and that’s the reason we go nowhere else but Van Chevrolet. We always recommend Van to friends, family & colleagues.
We appreciate your positive review about your recent experience with us! Kyle does a great job of taking great care of our customers. We are glad you enjoyed working with him.. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!