Communication with the dealership service managers is difficult. They do not answer their phones and do not call back within 2 hours. I wanted to know if my vehicle needed additional work and it took longer than I would like to find out. Being it was later in the day and I wanted to get it back by closing, I elected not to have some issues pursued.
Your service advisors were great and provided a good experience, within the limits they are given. Your service tech(s) need to be fired for shoddy workmanship and highway robbery. Your General Manager needs some training on not being a jerk to your customers as well as how not to be condescending. From what I hear, the experience I had is quite similar to other customers' patronizing Van Autoplex (not just Chevrolet). The difference is Subaru actually did something for their customer when Van tried to screw them over.
I was given a free oil change this month, and decided to look into a trade in as well. The staff helped me with a appraisal to give me an idea on what I have to work with. Although I am not looking to trade right now, they were helpful in informing me in my options and giving me a place to start looking into in the future. They are working towards earning my business and are off to a great start so far.
I had made an appointment and was scheduled to have an oil change on June 12th and was given a time. Upon arriving the Service Advisor told me it would at least be a 2 hour wait and would I like to reschedule my appointment and come back another day. I said no I will wait. I called someone to come and pick me up and told him I would be leaving and he said since you are now leaving it will take longer. Don't know if I will ever be back!
Confirmed Service Customer
it took us 3 hours to come to an agreement, they were going to have to add some options so had to take vehicle back the next week to add them. they told me they could do them in a day, but truck was there for a week.i
Thomas Lillard has been great to work with ever since I have become a customer. My family has purchased two vehicles in the last year from Van's and have had nothing but great customer service from Thomas and all the staff at Van's.
The purchasing process was what I would describe as 'routine.' However, there was a glitch in information that we received from our salesperson regarding the in-service date and mileage for the factory warranty on the car. That issue has been resolved, however, to our satisfaction.