My salesman Mike Rodriguez was great! Very personable and put the customer first. Ricky Ward was great getting the financing worked out. Abigail Miller was friendly and very efficient at completing the loan process.
Overall, not bad. However, when I said I had my own financing, they pressured me to take their financing which was equal, not better.
The fact that they told me (and have samples, which are provided) how to answer the survey, was quite irritating. Do your job and you will pass regardless.
The work completed is great. My concern is when you pull into the service bay the gentlemen all sitting at their stations make no move to acknowledge you as soon as you pull in or even after you step out of your car. I have had this happen every time I have come and it is disappointing.
My 1st contact was Kim and she was so helpful and curtious. She set an appointment up for me that was convenient for my schedule. I always ask for Tyler because he knows my car and remembers me. That's not common with other car dealers. and treats me with respect.He makes sure I am updated on the progress of my service.I bought my car at Van and when I am ready I will buy a new one at Van. I am a loyal and happy customer for life